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Support

Here at PNI, we take pride in our level of customer service. PNI offers peace of mind warranties, service warranties, Field Application Scientists, Technical Services and Formulations Solutions. 

 

Precision NanoSystems (PNI) offers a complete one-year warranty on all instrumentation in addition to extended warranties and service plan option.

 

The extended warranties, purchased at the same time as the instrument, can protect you for up to five years (1-year warranty plus up to 4 additional years extended warranty) and enable you to keep control of your budget by knowing your total cost of ownership upfront. PNI also offers an annual Total Service Plan or a Preventive Maintenance only plan.

 

If you are interested in purchasing a service plan for your instrument, please speak to either your Regional Sales Manager or Field Application Scientist.

Product Warranty

Included with instrument purchase

Total Service Warranty

Available at time of instrument purchase

Total Service Plan

Available after instrument purchase

Basic
Service

Available without warranty or plan

Duration 1 yr Annually Annually --
Phone Support checkmarkcheckmarkcheckmarkcheckmark
Priority checkmarkcheckmarkcheckmark
Problem Diagnostic checkmarkcheckmarkcheckmark$
Preventative Maintenance checkmarkcheckmark$
Loaner instrument checkmarkcheckmarkcheckmark$
Shipping* checkmarkcheckmarkcheckmark$
Parts and Labor checkmarkcheckmarkcheckmark$
Software Updates checkmarkcheckmarkcheckmark

* One transaction  

Terms and conditions apply

Every service plan includes all parts and labour to ensure your instrument is performing to specifications. The instrument will be repaired either on-site or in our service depot (at PNI’s discretion) and covers return shipping for one intervention. Also included in the plan is an annual preventive maintenance and the use of a loaner instrument.
Running into Issues? Reach Out To Us

Are you running into an issue with your formulations?

 

With growing pressure to take potential drugs candidates from discovery to human clinical trials as quickly as possible our Formulation Solutions Team is here to help. Formulation development projects range from the routine to the complex and PNI's  Formulation Solutions Team to help solve your formulation issues.


Experiencing problems?

If you run into any issues with our instruments, there are several ways we can assist you: Contact your regional PNI representative or reach out to our technical support staff by clicking the orange button and completing this form.

Service Request